FAQs
- An acquaintance asked to use my account. Can I let them use it?
- My service use (login/remittance) was suddenly suspended. Why?
- Can I send money to purchase cryptocurrency or for overseas gambling?
- The receiving country is not under sanctions, but the review process is taking a very long time. Why?
- Why is my transaction restricted when I try to send money to a specific country or if I am a citizen of a specific country?
- I submitted the required documents. When will the review be completed?
- What documents are needed to prove my relationship with the recipient?
- What documents are acceptable to verify my address?
- How can I provide proof of funds if I am a homemaker, student, or unemployed?
- What are considered acceptable documents to prove the source of funds?
- Why am I suddenly being asked to provide proof of the source of funds?
- What happens if I refuse to submit essential documents like my ID or source of funds, citing privacy concerns?
- Why do I have to provide my occupation and income information?
- My information (name, nationality, resident registration number, passport number, etc.) has changed. How do I update it?
- What is Customer Due Diligence (KYC), and why do I have to do it periodically?