Customer FAQ
- How long does it take for the card to be issued?
- Are there any restrictions when creating my 4-digit Card PIN?
- How do I enter my delivery address?
- What happens if my Hanpass Wallet doesn't have 10,000 KRW when I apply?
- Do I need to pay anything upfront to get the card?
- What is the "Block Overseas KRW Payments" setting, and should I use it?
- What are the main benefits of the Triple Auto Card?
- I want to cancel my card. When will the initial 10,000 KRW I paid be refunded?
- I want to continue using my card, but it has been placed on BL status and I can’t use it. What should I do?
- What happens if I don’t pay the transportation card usage amount?
- Can I use the transportation card if my card is lost or suspended?
- What is the 10,000 KRW fee that is paid when issuing the card?
- When is the transportation card usage amount deducted?
- Can I recharge the transportation card myself?
- Where can the auto-recharge transportation card be used?
- Where can I receive the card?
- Where can I apply for the Triple Auto Card?
- What is an auto-recharge transportation card?
- What is the Triple Auto Card?