Ecommerce

Ordering & Account Information

• I accidentally placed duplicate orders. What should I do?
• Can I change the product options or add items after I have placed my order?
• Can I place an order over the phone?

Payments & Virtual Accounts

• Can I change my payment method after ordering?
• How does a Virtual Account work?
• What payment methods are available?

Cancellations

• When can I cancel my order?

Returns & Refunds

• When will I receive my refund?
• Can I return a product if I opened or damaged the packaging?
• Who pays for return shipping fees?
• How do I request a return?

Coupons

• If I cancel my order, will I get my discount coupon back?
• If I cancel my order, will I get my discount coupon back?

Delivery and Shipping

• Can I change my delivery address while the item is in transit?
• I tried to track my package, but no information is showing up.
• Why is my order being delivered in multiple shipments?