Card

Lost card

• If I lose my card, can I get a refund of the transportation card top-up amount?
• I reported my card lost and then found it again.

Card payment

• I have never made an online payment overseas before, but the payment was processed.
• I have never made an online payment overseas before, but the payment was processed.
• I can't pay online.

Card delivery

• What information is required for the address?
• I changed my address. Please ship it to me.

Transportation card

• How can I get a refund for my transportation card top-up amount?
• When I tag my transportation card on the bus terminal, it is not recognized.
• I can't recharge my transportation card on my phone.

Refund

• I cancelled my order after paying overseas, but I still haven't received a refund.
• I requested a refund from Coupang, but it hasn't been deposited.

Annual fee

• I only have one card, but an annual fee of 30,000 won was deducted.
• I cancelled my card, but the annual fee was deducted.

Issued

• Card is not registered (on-site).
• Can I pick up my card at the Hanpass headquarters?
• Has my card been issued?