Financial Terms and Others :: Miscellaneous and Customer Support
- The app is too difficult to use.
- What should I do if my phone number or address changes?
- Is consultation available in foreign languages?
- Where can I find the contact information for the bank I applied to?
- [Fraud Warning] I was asked to send a security deposit or upfront fee first.
- The contract is in Korean, so it is difficult to understand.
Financial Terms and Others :: Basic Financial Terminology
- What is an "Early Repayment Fee" (Prepayment Penalty)?
- What are the different types of repayment methods?
- Certificate of Indebtedness or Certificate of Full Payment
- Loss of Benefit of Time (Acceleration of Debt)
- Grace Period
- Agreement
Financial Institutions :: Loan Proceeds and Disbursement
Financial Institutions :: Review and Underwriting
- I already entered all my information in the Hanpass app, so why is the bank app asking me to enter it again?
- How will I receive the results?
- All of my applications were rejected.
- Can I apply at multiple financial institutions at the same time?
- When does my credit score change?
- Why is the interest rate on the app different from the actual rate?
Financial Institutions :: Documentation and Proof of Income
- What should I do if the app encounters an error?
- Is my information secure?
- Can I issue the required documents online?
- Is a bank account in my own name absolutely necessary?
- I receive my salary in cash. Is this acceptable?
- What is the validity period for the documents?
Loan Comparison Service :: Comparison of Limits/Rates and Loan Application Procedures
Loan Comparison Service :: Identity Verification Procedures
Loan Comparison Service :: Entry, Consent, and Data Entry Procedures
- I cannot enter the exact loan amount I want. (Amount selection)
- What specific details should I provide during the information entry stage?
- The terms and conditions (consent forms) are not displayed in my native language.
- What are the mandatory consent items?
- Is it mandatory to install the Hanpass app?
Loan Comparison Service :: Procedures and Eligibility
- My visa is expiring soon. Is it still possible to use the service?
- I just arrived in Korea and don’t have a credit score yet. Can I still apply?
- How should I enter my name? (To prevent errors)
- What documents or items do I need to prepare?
- Which types of visas are eligible for the service?
- If my nationality is not among the 20 countries listed above, am I unable to use the service?
Loan Comparison Service :: Basic Service Concept
- Where do I get a loan from?
- Does it affect my credit score?
- When can I compare loans on the Hanpass App?
- Does Hanpass disburse the loan?
- What is the criteria for the order of loan product results?
- Is there a fee?